Written Student Complaints

The Division of Enrollment Management defines a written student complaint as a letter from a currently enrolled student addressed to a member of the staff in the DEM detailing a specific complaint. An email is not considered to constitute a written complaint in the context of this policy. Student issues that fall under an existing formal and established appeals process or that are not related to the DEM mission are excluded from this procedure and should follow the established appeal process.

Steps for processing written student complaints:

The student always retains the right to pursue the issue directly with the University of Florida Ombuds. The last university official to address the student's complaint, whether the resolution was in the student's favor or not, constitutes resolution of the issue.

To submit a written complaint to the Office of the University Registrar, direct your letter to:

Aja Perez, Associate Director of Operations
Office of the University Registrar
P.O. Box 114000
Gainesville, FL 32611-4000

An exception would be complaints involving the university registrar; for such issues, complaints should be submitted to the vice president for enrollment management.