Written Student Complaints

Student Complaint Procedure

University of Florida Student Grievance Procedure (UF Regulation 4.012) defines a grievance as a dissatisfaction occurring when a student believes that any decision, act or condition affecting him or her is illegal, unjust, or creates unnecessary hardship. Students with a grievance are strongly encouraged to discuss with the University Ombuds office prior to initiating a formal grievance.

The Division of Enrollment Management procedures for handling student complaints are outlined below. These procedures apply to currently enrolled students. Student issues that are not related to the Division of Enrollment Management mission, or that fall under an existing formal and established process, are excluded from this procedure.

Complaint forms should be mailed or submitted in person to:

The University Registrar
Office of the University Registrar
P.O. Box 114000
Gainesville, FL 32611-4000

Director of Admissions
Office of Admissions
201 Criser Hall
PO Box 114000
Gainesville, FL 32611

Director of Student Financial Aid
Office for Student Financial Aid and Scholarships
S-107 Criser Hall
PO Box 114025
Gainesville, FL 32611

Office of the Vice President
Division of Enrollment Management
216 Criser Hall
PO Box 114000
Gainesville, FL 32611

State Complaint Process

In accordance with 34 C.F.R. 600.9(a) and 34 C.F.R. 668.43(b), the University is required to provide both current and prospective students with contact information for filing complaints with its accrediting body and the appropriate state agency for handling complaints in a student’s resident state. Students can file a complaint at https://sacscoc.org/app/uploads/2020/01/ComplaintPolicy-1.pdf.

FERPA Violation Complaint Process

The Family Education Rights & Privacy Act of 1974 (FERPA): How UF Ensures Confidentiality

In accordance with CFR 99.63, parents or eligible students can file a written complaint with the Family Policy Compliance Office at:

Family Policy Compliance Office
U.S. Department of Education
400 Maryland Avenue, SW.
Washington, DC 20202